Returns & Exchanges
At World Snooker Tour Retail, we want you to be fully satisfied with your official merchandise. If you are not happy with your purchase, you can return or exchange any unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original condition, ensuring all tags are attached and a copy of the packing slip is included inside.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or local post office.
Receive Refund or Exchange
Once our warehouse team inspects your return, we will process your refund to the original payment method or dispatch your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing